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Q: Is this site secure? A: Yes, we use SSL 128 bit encryption. All of your personal information is transmitted securely. Q: How do I edit my account information? A: You can edit your personal information and addresses in the “My Account” section. Q: I saw an item yesterday on the site and today it is not there. Where is it and can I still order it? A: Our item selection is refreshed every day. If an item is no longer available through our supplier, the item is automatically taken off the site to avoid offering unavailable products. If the item does become available again, the item will automatically be added to the product selection. Q: I entered the incorrect shipping address on my order. Can I change it? A: Please call customer service at 1-800-324-9806 as soon as possible to change your order. We make no guarantee that an order can be updated after submission. By submitting your order, you are acknowledging the shipping address and all other provided information is accurate. Q: What if my item is out of stock? A: If an item is currently out of stock, orders will be filled when stock is received. From time to time backordered items may become discontinued. If the item you've selected becomes discontinued, you will be offered either a choice of a comparable alternative replacement item (if available) or points refund to shop for another item(s). Q: When will my order ship? A: Except for in rare cases, all orders are shipped within 7 business days of order submission. Q: I have not received my order yet. Where can I check my order status and tracking? A: You can view detailed information regarding orders placed in the "My Account" section under the "Order History" link. Please note Boost Engagement cannot be held responsible for an undeliverable or lost order due to an incorrect address entered by user. Q: RETURN/EXCHANGE: I changed my mind and no longer want what I ordered, can I return it? A: Due to our supplier’s guidelines, we are not able to accept elective returns. Q: RETURN/EXCHANGE: My item(s) arrived damaged or in a non-working condition, what should I do? A: Please contact our customer service team at 1-800-324-9806 or CustomerService@engageboost.com with your order details such as your name, company, item description and order number. All returns and exchanges must be processed within 10 business days of receipt. Q: RETURN/EXCHANGE: I received an incorrect product, what should I do? A: Please contact our customer service team at 1-800-324-9806 or CustomerService@engageboost.com with your order details such as your name, company, item description and order number. All returns and exchanges must be processed within 10 business days of receipt. Q: I have a question that is not answered here. Who do I contact for additional assistance? A: Please contact our customer service team at 1-800-324-9806 or CustomerService@engageboost.com and you will receive a response within 1 business day. *Please Note-The point values of items in the Rewards Store are subject to change and are updated daily. |
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